At Eaton and Australind Medical Centre we welcome feedback so that we can improve our service for your benefit. Opportunities are available for patients and other visitors to tell us, “how we are doing”. We conduct patient surveys that patients are welcome to partake in and we have procedures in place to allow patient feedback. Patients have a ‘right to complain’ and where possible, patients and others are encouraged to raise any concerns directly with the practice team who are all trained to make sure patients of the practice feel confident that any feedback or complaints made will be handled appropriately. We believe most complaints can be responded to and resolved at the time the patients or other people such as carers, relatives, friends, or other consumers make them known to our team. Patients can put their complaint in writing by sending a letter or email and it will be based on to the relevant clinic Manager to investigate the matter further. We also have a patient feedback box located in our reception area.
If you are unhappy with the way your complaint is being handled, the Health and Disability Services Complaints Office (HaDSCO) are independent Statutory Authority providing an impartial resolution service for complaints and can be contacted at the below link:
https://www.hadsco.wa.gov.au/Make-a-Complaint
